Showroom Customer Experience Associate

  • New York, New York, United States
  • Full-time
  • Customer Service

About Proper Cloth

Proper Cloth is an emerging menswear brand changing the way men buy dress shirts.  Custom fit, made to order shirts are our specialty and we're committed to being the absolute best at what we do.  With an advanced ecommerce technology platform and state of the art on-demand manufacturing, Proper Cloth makes perfect fitting custom dress shirts as easy and affordable as off-the-rack.  Named GQ magazine's "Favorite Online Shirtmaker" we've also been featured in the Financial Times, Esquire, Wired, Men's Journal, Monocle and the New York Times.  

Description

We're looking for another Showroom Associate to assist clients in our beautiful SoHo showroom.  As a Showroom Associate, and a member of the Customer Experience team, you will be instrumental in representing the Proper Cloth brand in person as well as through email and over the phone. You will learn all about dress shirt fabrics, garment construction, and how to design dress shirts to fit properly.  We strive to deliver an extraordinary shopping and ownership experience, and as a Showroom Associate, this will be your specialty.  We're a small team of just 22 people and the right person has the potential to make a big difference.  We're primarily looking for someone to work full-time, but will also consider the part-time hires. 

What you'll do:

  • Measure clients and help them create their first custom shirt size
  • Help clients understand fabrics and style options
  • Provide clients with style advice 
  • Help clients make adjustments to their first shirt size for a perfect fit
  • Assist clients in placing their shirt orders
  • Respond to client emails and phone calls, generally provide support 
  • Ensure showroom is clean and product well presented

Who you are: 

  • Reliable and punctual
  • Positive with a friendly attitude
  • Interested in menswear brands and styles
  • Excited to learn everything there is to know about men's dress shirts and Proper Cloth! 
Apply Now